Ground — Free
2nd Day — $30.00
Next Day — $40.00
same day hand delivery *nyc only* - $30
returns & exchanges
To request a return, please email us with your original order number.
Exchanges are subject to availability.
NOTE: $10 WILL BE DEDUCTED FROM REFUND FOR ALL RETURNS.
Once your return is confirmed, you will receive an email confirmation and a credit to your statement within 2-7 business days depending on your financial institution.
All merchandise returned must be returned in the original condition, unworn, unwashed, with tags intact.
Exchanges/Returns must be received within 14 days of the delivery date.
We do not refund shipping costs. Shipping costs will only be refunded when the return is a result of an error or damaged merchandise.
We reserve the right to deny credits if the merchandise returned does not meet our return policy requirements.
Returns will be credited to the original payment method used for purchase within 7 business days depending on your financial institution.
In certain cases, credit may be allowed for returns made past the two week window. No returns for credit will be considered after 30 days of delivery date.
We accept Visa®, MasterCard®, Discover®, American Express®, and paypal®. We cannot accept checks, cash or money orders.
Full payment is required at the time of purchase. We are happy to make any necessary revisions or cancel an order for a full refund prior to shipment. Normal return policy applies for all Pre-order and Shop the Runway orders. we offer basic fitting revisions to garments if you are not completely satisfied.
Sales tax will only be charged on orders shipped to New York. No other tax or import duty will be applied to orders shipped within the US.